Fusion Cloud IP-Whitelisting

Introduction With the increasing adoption of Oracle Cloud among customers, one of the key challenges the customers’ security teams face is managing network access for the newly purchased SaaS services. The security teams are firm on enforcing the rules and regulations around IT security that are already in place, and they expect their new SaaS […]

BI Cloud Connector – Download Data Extraction Files

Introduction The Oracle Fusion based SaaS offerings provide an interesting tool to extract data and to store them in CSV format on a shared resource like the built-in UCM server or a Storage Cloud: BI Cloud Connector (BICC). The extracted data can be copied from these cloud resources and downloaded to local resources, before post-processing […]

Render CEC Content Item in Oracle Commerce Cloud

In my previous blog, I described how to render digital assets (images) in Oracle Commerce Cloud (OCC) using custom widget. In this blog, I will show you how to render content item with content layout component in OCC. This is a good use case when you have a promotion item that you want to display […]

Techniques used to build PaaS4SaaS Mashup using Oracle Application Builder Cloud Service

Introduction Oracle ABCS is Oracles new citizen developer service allowing citizen developers the ability to quickly build applications for the web/mobile web. A common request from SaaS customers is the desire to have both standalone and embeded custom screens for their SaaS solutions. These obviously need to be feature rich, sexy UIs and above all […]

Using Oracle Data Integrator Cloud Service (ODICS) to Integrate Field Service Cloud with Business Intelligence Cloud Service (BICS): An ODICS Perspective

Introduction   This article discusses how to use Oracle Data Integrator Cloud Service (ODICS) to integrate Oracle Field Service Cloud (FSC) with Business Intelligence Cloud Service (BICS).  ODICS provides pushdown data processing with high performance ETL for the Cloud. ODICS executes data transformations where the data lies without having to unnecessarily copy data to remote […]

Integrating Microsoft SharePoint Document Management with Oracle Sales Cloud

Overview Customer Relationship Management (CRM) software, now referred to more often as Customer Experience (CX) software, tends to be customized or extended more often than HCM, ERP, or SCM applications.  The reason:  enterprise business processes in the customer experience realm tend to be non-standard and more diverse across organizations.  With wide diversity, it is impossible […]

Content and Experience Cloud and Oracle Commerce Cloud Integration – Part 3

In the final part of this blog series, we will be first, installing the custom product image widget that you have developed in Part 2 and secondly, customizing the OCC storefront product details layout page using the custom widget. This blog discusses the use of non-public Content SDK/API. The Content SDK/API might change without warning. The […]

Content and Experience Cloud and Oracle Commerce Cloud Integration – Part 2

In part 2 of this blog series, we will be developing a simple custom product image widget. The product images are stored and managed in CEC and we will use the product ID in OCC to fetch the right image from CEC. When you are uploading the product images to CEC, you will need to […]

Abandoned Cart messaging via Eloqua, Part 1

Oracle Commerce Cloud has built-in Abandoned cart events which facilitate one to implement email notifications directly to known contacts. Not surprisingly, there exists a robust Commerce Cloud integration with Responsys primarily for B2C clients to do just that. But what if your client has Eloqua instead? And given that, why would you want to use Eloqua’s email system […]

Using Business Events in E-Business Suite to send messages to other applications via ICS

Introduction In this article, I will discuss and demonstrate the use of Business Events in E-Business Suite (EBS) to integrate it with other applications using Integration Cloud Service (ICS). The Oracle Workflow Business Event System is an application service that leverages the Oracle Advanced Queuing (AQ) infrastructure to communicate business events between systems. This functionality is leverage […]

Eloqua Security Cheatsheet

Many clients who purchase products or suites from our SaaS portfolio haven’t fully thought through their security requirements prior to signing up. As such, it is not untypical to find themselves in a quandary as to what they should provision (for free) versus what additional add-ons they should purchase. This blog post is an attempt […]

Integrating Sales Cloud and Service Cloud using ICS – troubleshooting issues with security configuration

Introduction This blog talks about a few “gotchas” when integrating Oracle Sales Cloud (OSC) and Oracle Service Cloud (OSvC) using Oracle’s iPaaS platform, the Integration Cloud Service(ICS). The idea is to have a ready reckoner for some common issues faced, so that customers can hit the ground running when integrating between OSvC and OSc using […]

Eloqua ICS Integration

Introduction Oracle Eloqua, part of Oracle’s Marketing Cloud suite of products, is a cloud based B2B marketing platform that helps automate the lead generation and nurture process. It enables the marketer to plan and execute marketing campaigns while delivering a personalized customer experience to prospects. In this blog I will describe how to integrate Eloqua […]

Loading Data from Oracle Field Service Cloud into Oracle BI Cloud Service using SOAP

Introduction This post details a method of extracting and loading data from Oracle Field Service Cloud (OFSC) into the Oracle Business Intelligence Cloud Service (BICS). A compelling reason to use such a method is when data is required that is not in the standard daily extract. Such data might be planning (future) data or data […]

Bulk import of sales transactions into Oracle Sales Cloud Incentive Compensation using Integration Cloud Service

Introduction Sales Cloud Incentive Compensation application provides API to import sales transactions in bulk. These could be sales transactions exported out of an ERP system. Integration Cloud Service (ICS) offers extensive data transformation and secure file transfer capabilities that could be used to orchestrate, administer and monitor file transfer jobs. In this post, let’s look […]

Loading Data into Oracle BI Cloud Service using BI Publisher Reports and SOAP Web Services

Introduction This post details a method of loading data that has been extracted from Oracle Business Intelligence Publisher (BIP) into the Oracle Business Intelligence Cloud Service (BICS). The BIP instance may either be Cloud-Based or On-Premise. It builds upon the A-Team post Using Oracle BI Publisher to Extract Data from Oracle Sales and ERP Clouds. […]

Integrating Commerce Cloud using ICS and WebHooks

Introduction: Oracle Commerce Cloud is a SaaS application and is a part of the comprehensive CX suite of applications. It is the most extensible, cloud-based ecommerce platform offering retailers the flexibility and agility needed to get to market faster and deliver desired user experiences across any device. Oracle’s iPaaS solution is the most comprehensive cloud […]

Cloud Security: Seamless Federated SSO for PaaS and Fusion-based SaaS

Introduction Oracle Fusion-based SaaS Cloud environments can be extended in many ways. While customization is the standard activity to setup a SaaS environment for your business needs, chances are that you want to extend your SaaS for more sophisticated use cases. In general this is not a problem and Oracle Cloud offers a great number […]

A pattern for managing segments across Oracle apps

Background A large number of Oracle and 3rd party CX applications include segmentation as a key part of their feature set. Trouble is, most of these implementations are siloed and proprietary. Further very few of these segment-aware applications expose services to the underlying segment mechanism, making integrations — with regard to segments — difficult if […]

Oracle Service Cloud – Outbound Integration Approaches

Introduction This blog is part of the series of blogs the A-Team has been running on Oracle Service Cloud(Rightnow). In the previous blogs we went through various options for importing data into Service Cloud. In this article I will first describe two main ways of subscribing to outbound events, as data is created/updated/deleted in Rightnow. […]