Loading Data from Oracle Field Service Cloud into Oracle BI Cloud Service using REST


This post details a method of extracting and loading data from Oracle Field Service Cloud (OFSC) into the Oracle Business Intelligence Cloud Service (BICS) using RESTful services. It is a companion to the A-Team post Loading Data from Oracle Field Service Cloud into Oracle BI Cloud Service using SOAP . Both this post and the SOAP post offer methods to complement the standard OFSC Daily Extract described in Oracle Field Service Cloud Daily Extract Description.

One case for using this method is analyzing trends regarding OFSC events.

This post uses RESTful web services to extract JSON-formatted data responses. It also uses the PL/SQL language to call the web services, parse the JSON responses, and perform database table operations in a Stored Procedure. It produces a BICS staging table which can then be transformed into star-schema object(s) for use in modeling. The transformation processes and modeling are not discussed in this post.

Finally, an example of a database job is provided that executes the Stored Procedure on a scheduled basis.

The PL/SQL components are for demonstration purposes only and are not intended for enterprise production use. Additional detailed information, including the complete text of the PL/SQL procedure described, is included in the References section at the end of this post.

Update: As of December, 2016 the  APEX 5.1 APEX_JSON package has removed the limitation of 32K lengths for JSON values. A new section has been added to this post named Parsing Events Responses using APEX_JSON.

Rationale for Using PL/SQL

PL/SQL is the only procedural tool that runs on the BICS / Database Schema Service platform. Other wrapping methods e.g. Java, ETL tools, etc. require a platform outside of BICS to run on.

PL/SQL may also be used in a DBaaS (Database as a Service) that is connected to BICS.

PL/SQL can utilize native SQL commands to operate on the BICS tables. Other methods require the use of the BICS REST API.

Note: PL/SQL is a very good at showcasing functionality. However, it tends to become prohibitively resource intensive when deploying in an enterprise production environment. For the best enterprise deployment, an ETL tool such as Oracle Data Integrator (ODI) should be used to meet these requirements and more:

* Security

* Logging and Error Handling

* Parallel Processing – Performance

* Scheduling

* Code Re-usability and Maintenance


The document REST API for Oracle Field Service Cloud Service should be used extensively, especially the Authentication, Paginating, and Working with Events sections. Terms described there such as subscription, page, and authorization are used in the remainder of this post.

In order to receive events, a subscription is needed listing the specific events desired. The creation of a subscription returns both a subscription ID and a page number to be used in the REST calls to receive events.

At this time, a page contains 0 to 100 items (events) along with the next page number to use in a subsequent call.

The following is a list of supported events types available from the REST API:

Activity Events
Activity Link Events
Inventory Events
Required Inventory Events
User Events
Resource Events
Resource Preference Events

This post uses the following subset of events from the Activity event type:


The process described in this post can be modified slightly for each different event type. Note: the columns returned for each event type differ slightly and require modifications to the staging table and parsing section of the procedure.

Using Oracle Database as a Service

This post uses the new native support for JSON offered by the Oracle 12c database. Additional information about these new features may be found in the document JSON in Oracle Database.

These features provide a solution that overcomes a current limitation in the APEX_JSON package. The maximum length of JSON values in that package is limited to 32K characters. Some of the field values in OFSC events exceed this length.

Preparing the DBaaS Wallet

Create an entry in a new or existing Oracle database wallet for the trusted public certificates used to secure connections to the web service via the Internet. A link to the Oracle Wallet Manager documentation is included in the References section. Note the location and password of the wallet as they are used to issue the REST request.

The need for a trusted certificate is detected when the following error occurs: ORA-29024: Certificate validation failure.

An example certificate path found using Chrome browser is shown below. Both of these trusted certificates need to be in the Oracle wallet.

  • 2

Creating a BICS User in the Database

The complete SQL used to prepare the DBaaS may be viewed here.

Example SQL statements are below:


Creating Database Schema Objects

Three tables need to be created prior to compiling the PL/SQL stored procedure. These tables are:

*     A staging table to hold OFSC Event data

*     A subscription table to hold subscription information.

*     A JSON table to hold the JSON responses from the REST calls

The staging table, named OFSC_EVENT_ACTIVITY, has columns described in the OFSC REST API for the Activity event type. These columns are:

PAGE_NUMBER — for the page number the event was extracted from
ITEM_NUMBER — for the item number within the page of the event
ACTIVITY_CHANGES — To store all of the individual changes made to the activity

The subscription table, named OFSC_SUBSCRIPTION_PAGE, has the following columns:

SUBSCRIPTION_ID     — for the supported event types
NEXT_PAGE                — for the next page to be extracted in an incremental load
LAST_UPDATE            — for the date of the last extract
SUPPORTED_EVENT — for the logical name for the subscription event types
FIRST_PAGE               — for the first page to be extracted in a full load

The JSON table, named OFSC_JSON_TMP, has the following columns:

PAGE_NUMBER — for the page number extracted
JSON_CLOB       — for the JSON response received for each page

Using API Testing Tools

The REST requests should be developed in API testing tools such as cURL and Postman. The JSON expressions for parsing should be developed and tested in a JSON expression testing tool such as CuriousConcept. Links to these tools are provided in the References section.

Note: API testing tools such as SoapUI, CuriousConcept, Postman, and so on are third-party tools for using SOAP and REST services. Oracle does not provide support for these tools or recommend a particular tool for its APIs. You can select the tool based on your requirements.

Subscribing to Receive Events

Create subscriptions prior to receiving events. A subscription specifies the types of events that you want to receive. Multiple subscriptions are recommended. For use with the method in this post, a subscription should only contain events that have the same response fields.

The OFSC REST API document describes how to subscribe using a cURL command. Postman can also easily be used. Either tool will provide a response as shown below:

“subscriptionId”: “a0fd97e62abca26a79173c974d1e9c19f46a254a”,
“nextPage”: “160425-457,0”,
“links”: [ … omitted for brevity ]

Note: The default next page is for events after the subscription is created. Ask the system administrator for a starting page number if a past date is required.

Use SQL*Plus or SQL Developer and insert a row for each subscription into the OFSC_SUBSCRIPTION_PAGE table.

Below is an example insert statement for the subscription above:

‘Required Inventory’,

Preparing and Calling the OFSC RESTful Service

This post uses the events method of the OFSC REST API.

This method requires the Basic framework for authorization and mandates a base64 encoded value for the following information: user-login “@” instance-id “:” user-password

An example encoded result is:


The authorization header value is the concatenation of the string ‘Basic’ with the base64 encoded result discussed above. The APEX_WEB_SERVICE package is used to set the header as shown below:

v_authorization_token := ‘ dXNlci1sb2dpbkBpbnN0YW5jZS1pZDp1c2VyLXBhc3N3b3Jk’;
apex_web_service.g_request_headers(1).name  := ‘Authorization’;
apex_web_service.g_request_headers(1).value := ‘Basic ‘||v_authorization_token;

The wallet path and password discussed in the Preparing the DBaaS Wallet section are also required. An example path from a Linux server is:


Calling the Events Request

The events request is called for each page available for each subscription stored in the OFSC_SUBSCRIPTION_PAGE table using a cursor loop as shown below:

For C1_Ofsc_Subscription_Page_Rec In C1_Ofsc_Subscription_Page
V_Subscription_Id := C1_Ofsc_Subscription_Page_Rec.Subscription_Id;
Case When P_Run_Type = ‘Full’ Then
V_Next_Page := C1_Ofsc_Subscription_Page_Rec.First_Page;
V_Next_Page := C1_Ofsc_Subscription_Page_Rec.Next_Page;
End Case; … End Loop;

The URL is modified for each call. The subscription_id and the starting page are from the table.

For the first call only, if the parameter / variable p_run_type is equal to ‘Full’, the staging table is truncated and the page value is populated from the FIRST_PAGE column in the OFSC_SUBSCRIPTION_PAGE table. Otherwise, the staging table is not truncated and the page value is populated from the NEXT_PAGE column.

Subsequent page values come from parsing the nextPage value in the responses.

An example command to create the URL from the example subscription above is:

f_ws_url := v_base_url||’/events?subscriptionId=’ ||v_subscription_id|| chr(38)||’page=’ ||v_next_page;

The example URL result is:


An example call using the URL is below:

f_ws_response_clob := apex_web_service.make_rest_request (
p_url => f_ws_url
,p_http_method => ‘GET’
,p_wallet_path => ‘file:/u01/app/oracle’
,p_wallet_pwd => ‘wallet-password‘ );

Storing the Event Responses

Each response (page) is processed using a while loop as shown below:

While V_More_Pages
End Loop;

Each page is parsed to obtain the event type of the first item. A null (empty) event type signals an empty page and the end of the data available. An example parse to obtain the event type of the first item is below. Note: for usage of the JSON_Value function below see JSON in Oracle Database.

select  json_value (f_ws_response_clob, ‘$.items[0].eventType’ ) into f_event_type from  dual;

If there is data in the page, the requested page number and the response clob are inserted into the OFSC_JSON_TMP table and the response is parsed to obtain the next page number for the next call as shown below:

f_json_tmp_rec.page_number := v_next_page; — this is the requested page number
f_json_tmp_rec.json_clob := f_ws_response_clob;
insert into ofsc_json_tmp values f_json_tmp_rec;
select json_value (f_ws_response_clob, ‘$.nextPage’ ) into v_next_page from dual;

Parsing and Loading the Events Responses

Each response row stored in the OFSC_JSON_TMP table is retrieved and processed via a cursor loop statement as shown below:

for c1_ofsc_json_tmp_rec in c1_ofsc_json_tmp
process_ofsc_json_page (c1_ofsc_json_tmp_rec.page_number);
end loop;

An example response is below with only the first item shown:

“found”: true,
“nextPage”: “170110-13,0”,
“items”: [
“eventType”: “activityUpdated”,
“time”: “2017-01-04 12:49:51”,
“user”: “soap”,
“activityDetails”: {
“activityId”: 1297,
“resourceId”: “test-resource-id“,
“resourceInternalId”: 2505,
“date”: “2017-01-25”,
“apptNumber”: “82994469003”,
“customerNumber”: “12797495”
“activityChanges”: {
“A_LastMessageStatus”: “SuccessFlag – Fail – General Exception: Failed to update FS WorkOrder details. Reason: no rows updated for: order_id = 82994469003 service_order_id = NULL”
“links”: [


Each item (event) is retrieved and processed via a while loop statement as shown below:

while f_more_items loop
process_item (i);
i := i + 1;
end loop;

For each item, a dynamic SQL statement is prepared and submitted to return the columns needed to insert a row into the OFSC_EVENT_ACTIVITY staging table as shown below (the details of creating the dynamic SQL statement have been omitted for brevity):

An example of a dynamically prepared SQL statement is below. Note: for usage of the JSON_Table function below see JSON in Oracle Database.


The execution of the SQL statement and the insert are shown below:

execute immediate f_sql_stmt into ofsc_event_activity_rec;
insert into ofsc_event_activity values ofsc_event_activity_rec;

Parsing Events Responses using APEX_JSON

Update: As of December, 2016 the  APEX 5.1 APEX_JSON package has removed the limitation of 32K lengths for JSON values. This update allows the continued use of an Oracle 11g database if desired.  This new section demonstrates the usage.

Each page response clob is parsed with the APEX_JSON.PARSE procedure as shown below. This procedure stores all the JSON elements and values in an internal array which is accessed via JSON Path statements.


Each page is tested to see if it is an empty last page. A page is deemed empty when the first event has a null event type as shown below.

F_Event_Type := apex_json.get_varchar2(p_path => ‘items[1].eventType’);
Case When F_Event_Type Is Null
Then V_More_Pages := False; …

An example response is shown in the section above.

Each item (event) is retrieved and processed via a while loop statement as shown below:

while f_more_items loop
process_item_JParse (i);
i := i + 1;
end loop;

For each item (event), the event is parsed into a variable row record as shown below:

OFSC_EVENT_ACTIVITY_rec.EVENT_TYPE := apex_json.get_varchar2(p_path => ‘items[‘ || Fi || ‘].eventType’) ;
OFSC_EVENT_ACTIVITY_rec.EVENT_TIME := apex_json.get_varchar2(p_path => ‘items[‘ || Fi || ‘].time’) ;
OFSC_EVENT_ACTIVITY_rec.EVENT_USER := apex_json.get_varchar2(p_path => ‘items[‘ || Fi || ‘].user’) ;
OFSC_EVENT_ACTIVITY_rec.ACTIVITY_ID := apex_json.get_varchar2(p_path => ‘items[‘ || Fi || ‘].activityDetails.activityId’) ;
OFSC_EVENT_ACTIVITY_rec.RESOURCE_ID := apex_json.get_varchar2(p_path => ‘items[‘ || Fi || ‘].activityDetails.resourceId’) ;
OFSC_EVENT_ACTIVITY_rec.SCHEDULE_DATE := apex_json.get_varchar2(p_path => ‘items[‘ || Fi || ‘].activityDetails.date’) ;
OFSC_EVENT_ACTIVITY_rec.APPT_NUMBER := apex_json.get_varchar2(p_path => ‘items[‘ || Fi || ‘].activityDetails.apptNumber’) ;
OFSC_EVENT_ACTIVITY_rec.CUSTOMER_NUMBER := apex_json.get_varchar2(p_path => ‘items[‘ || Fi || ‘].activityDetails.customerNumber’) ;

The insert of the row is shown below:

insert into ofsc_event_activity values ofsc_event_activity_rec;

Verifying the Loaded Data

Use SQL*Plus, SQL Developer, or a similar tool to display the rows loaded into the staging table.

A sample set of rows is shown below:


Troubleshooting the REST Calls

Common issues are the need for a proxy, the need for an ACL, the need for a trusted certificate (if using HTTPS), and the need to use the correct TLS security protocol. Note: This post uses DBaaS so all but the first issue has been addressed.

The need for a proxy may be detected when the following error occurs: ORA-12535: TNS:operation timed out. Adding the optional p_proxy_override parameter to the call may correct the issue. An example proxy override is:


Scheduling the Procedure

The procedure may be scheduled to run periodically through the use of an Oracle Scheduler job as described in Scheduling Jobs with Oracle Scheduler.

A job is created using the DBMS_SCHEDULER.CREATE_JOB procedure by specifying a job name, type, action and a schedule. Setting the enabled argument to TRUE enables the job to automatically run according to its schedule as soon as you create it.

An example of a SQL statement to create a job is below:

dbms_scheduler.create_job (
job_type => ‘STORED_PROCEDURE’,
enabled => TRUE,
start_date => ’12-JAN-17 11.00.00 PM Australia/Sydney’,
repeat_interval => ‘freq=hourly;interval=24’ — this will run once every 24 hours

Note: If using the BICS Schema Service database, the package name is CLOUD_SCHEDULER rather than DBMS_SCHEDULER.

The job log and status may be queried using the *_SCHEDULER_JOBS views. Examples are below:



This post detailed a method of extracting and loading data from Oracle Field Service Cloud (OFSC) into the Oracle Business Intelligence Cloud Service (BICS) using RESTful services.

The method extracted JSON-formatted data responses and used the PL/SQL language to call the web services, parse the JSON responses, and perform database table operations in a Stored Procedure. It also produced a BICS staging table which can then be transformed into star-schema object(s) for use in modeling.

Finally, an example of a database job was provided that executes the Stored Procedure on a scheduled basis.

For more BICS and BI best practices, tips, tricks, and guidance that the A-Team members gain from real-world experiences working with customers and partners, visit Oracle A-Team Chronicles for BICS.


Complete Procedure

Complete Procedure using APEX_JSON

JSON in Oracle Database

REST API for Oracle Field Service Cloud Service

Scheduling Jobs with Oracle Scheduler

Database PL/SQL Language Reference

APEX_WEB_SERVICE Reference Guide

APEX_JSON Reference Guide

Curious Concept JSON Testing Tool

Postman Testing Tool

Base64 Decoding and Encoding Testing Tool

Using Oracle Wallet Manager

Oracle Business Intelligence Cloud Service Tasks


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