Introduction The REST API for CX Sales and B2B Service supports Batch Actions - multiple operations can be combined into a single HTTP request, with the request...
Introduction The REST API for CX Sales and B2B Service supports Batch Actions - multiple operations can be combined into a single HTTP request, with the request body being a JSON object containing an array of objects to be processed. Each object in the array contains the payload for the individual action being taken: A unique ID A relative path to the resource An operation A payload See the documentation here for further details A Batch Action is treated as a single...
Introduction The REST API for CX Sales and B2B Service supports Batch Actions - multiple operations can be combined into a single HTTP request, with the request body being a JSON object containing an...
This blog is no longer relevant and has been retired.
Describes how to use HTML email templates to reduce the number of object workflows in Sales Cloud
Introduction into existing BICC Automation BI Cloud Connector offers a broad bandwidth of options to automate the extraction of data. In various other blogs...
Introduction into existing BICC Automation BI Cloud Connector offers a broad bandwidth of options to automate the extraction of data. In various other blogs we’ve shared information how to download extraction files, log information or to delete extracts. Those scripts can be scheduled on the client side via the tools of choice. The built-in capabilities in BICC provide more and more automation as the product evolves. Scheduling frequent extraction runs was a feature that...
Introduction into existing BICC Automation BI Cloud Connector offers a broad bandwidth of options to automate the extraction of data. In various other blogs we’ve shared information how to download...
Introduction This article shows how outbound REST calls can be made from App Composer Groovy using a content type of x-www-form-urlencoded. It assumes a basic...
Introduction This article shows how outbound REST calls can be made from App Composer Groovy using a content type of x-www-form-urlencoded. It assumes a basic knowledge of how to call REST APIs from Groovy and follows on from 2 articles on this subject: https://www.ateam-oracle.com/engagement-cloud-rest-in-brief https://www.ateam-oracle.com/engagement-cloud-outbound-rest-using-idcs-oauth Note - the method is not described in CX Sales documentation. Background Engagement...
Introduction This article shows how outbound REST calls can be made from App Composer Groovy using a content type of x-www-form-urlencoded. It assumes a basic knowledge of how to call REST APIs from...
Global Single Instance Strategy Guidelines
Introduction If your users are encountering the above message in Engagement Cloud, then this article might be of interest! The error message is self...
Introduction If your users are encountering the above message in Engagement Cloud, then this article might be of interest! The error message is self explanatory - it happens when a user tries to save a record that has been updated by another user since they retrieved it. There are a few scenarios that can cause this, including: User A retrieves a record and starts to make changes, user B retrieves the same record, changes it and saves it, User A tries to save the record and...
Introduction If your users are encountering the above message in Engagement Cloud, then this article might be of interest! The error message is self explanatory - it happens when a user tries to...
Introduction EXTRACT JSON files Since end of 2018 SaaS Cloud provides a new feature to track the status of a data extraction run in BI Cloud Connector (BICC)....
Introduction EXTRACT JSON files Since end of 2018 SaaS Cloud provides a new feature to track the status of a data extraction run in BI Cloud Connector (BICC). Every single run to extract data or keys will produce a JSON file with log information that can be used for monitoring purposes. The naming style per file looks like shown below: EXTRACT_STATUS_DATA_SCHEDULE_<Schedule ID>_REQUEST_<Request ID>.JSON BICC Extract log file for VO data if been chosen in run definition...
Introduction EXTRACT JSON files Since end of 2018 SaaS Cloud provides a new feature to track the status of a data extraction run in BI Cloud Connector (BICC). Every single run to extract data or keys...
