In Connected Worker, you can configure the platform to create a time-card and an incident in HCM/HNS (Health and Safety). This documentation describes the steps to configure this integration: https://docs.oracle.com/en/cloud/saas/iot-worker-cloud/iotcw/integrate-oracle-human-capital-management-cloud-oracle-iot-connected-worker-cloud-service.html#GUID-C083AE33-5B9E-4F56-9419-1690EB3CE501. In this blog, I will provide more details on the Connected Worker and HCM/HNS integration configuration for incident creation.
To enable Connected Worker incident creation in HCM/HNS, you need to enable this integration and provide your HCM access credentials and mapping information. Login to Connected Worker platform as an administrator, go to Configuration->Integration, and provide the following HCM environment details:
You have an option to import HCM users to the Connected Worker platform or create a user mapping automatically using the user data in both platforms. Please note that the Connected Worker platform will use the username to search for the same username in HCM for user mapping.
Next, you need to check the incident checkbox to enable the incident creation integration and provide the mapping for the default and employee event code.
Below is a list of event code available in HCM/HNS:
ORA_INDOOR_AIR | An incident event type of air quality. |
ORA_ERGONOMIC | An incident event type of ergonomic. |
ORA_FIRE | An incident event type of fire or explosion. |
ORA_INJURY_ILLNESS | An incident event type of virus, illness, or injury. |
ORA_ISSUE | An incident event type of issue. |
ORA_LOST_OR_STOLEN_DEVICE | An incident event type of lost or stolen device. |
ORA_NEAR_MISS | An incident event type of near-miss. |
ORA_NOTICE_OF_VIOLATION | An incident event type of notice of violation. |
ORA_OTHER_DATA_SECURITY_ISSUE | An incident event type of other data security issue. |
ORA_PROPERTY | An incident event type of property damage. |
ORA_SPILL_RELEASE | An incident event type of spill or release. |
ORA_SUGGESTION_FOR_IMPROVEMENT | An incident event type of suggestion for improvement. |
ORA_SUSPICIOUS_EMAIL_OR_CALL | An incident event type of suspicious email or call. |
ORA_UNAUTHORIZED_SYSTEM_ACCESS | An Incident event type of unauthorized system access. |
ORA_UNSAFE_ACT | An incident event type of unsafe act |
ORA_UNSAFE_CONDITION | An incident event type of unsafe condition. |
ORA_VEHICLE_INCIDENT | An incident event type of vehicle incident. |
Currently, HCM/HNS doesn’t allow you to add a new incident event type/code. However, you can modify the existing event type name/label.
To change the name/label of the incident event type:
Once you have the HCM/HNS integration configured and enabled in Connected Worker, you can create a rule in Connected Workers to create an incident when there is a violation.
Derek Kam is a Consulting Solutions Architect in the A-Team at Oracle Corporation. He works closely with customers and partners, worldwide, providing guidance on architecture, best practices, troubleshooting and how best to use Oracle Cloud Services and products to solve customer business needs. Derek is a multi-skilled IT professional with more than 26 years of experience, possessing a wide range of experience and expertise in the Oracle Fusion Middleware and Oracle Clouds (PaaS and IaaS) technical and architecture design, development, software testing and quality assurance, and project management. Prior to joining Oracle in 2012, Derek has worked in consulting, financial and retail industries.
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