Introduction

Disaster Recovery (DR) in Oracle Fusion Applications (FA) SaaS environments is used for resuming production related applications data, hardware, electronic communications (such as networking), and other IT infrastructure.

The Fusion Applications SaaS DR is designed to:

  • Ensure maximum availability of key Fusion Applications SaaS components in an Oracle Public Cloud Datacenter 

  • Protect customer assets, minimize downtime, and prevent data loss.

Table of Contents

What are the SLAs for Recovery Time Objective (RTO) and Recovery Point Objective (RPO)?

Refer to section titled ORACLE CLOUD SERVICE CONTINUITY POLICY in Oracle SaaS Cloud ServicesPillar Document

Oracle SaaS Public Cloud Services-Pillar Document

Does the disaster recovery plan include non-production environments?

No. Only Production environment is replicated.

When I provision SaaS production, I can choose a compartment. Can I do the same for the standby environment?

No. The standby environment is provisioned by Oracle and customer cannot choose the compartment to provision it under. The standby environment is not visible to the customers from the Oracle Cloud Infrastructure Console.

Does Oracle do Disaster Recovery testing?

Yes. Refer to section titled “Disaster Recovery Testing”  in Oracle SaaS Cloud ServicesPillar Document referenced above.

Can customers participate in SaaS Disaster Recovery testing?

No. Customers cannot participate in the exercise which is conducted internally by Oracle.

Can customers get the testing reports for the DR exercise?

Yes. Customers may obtain the most recent DR exercise report for a customer’s purchased Oracle SaaS Cloud Service(s) in one of three ways: (1) via self-service in the applicable customer cloud portal, (2) via submission of a Service Request, or (3) via a request to the customer’s Oracle Sales Representative.

If Oracle manages the standby environment and DR testing, what are the customer responsibilities?

Individual Oracle Fusion Cloud Services must maintain their own DR plans documenting their specific procedures to address recovery of their Cloud Services environment and their data residing therein. Oracle Fusion Cloud customers are responsible for the following activities:

  • Restoring software, data, and customizations not standard to the core configuration
  • If required, participation in the restoration of non-essential and optional services
  • Resumption of any data loads that may have been interrupted during the failover event
  • Customers need to ensure that outbound connections for DR IP ranges are added to any necessary access control list
  • Developing a companywide Business Continuity Management Plan (BCMP) plan

We have federated SSO with a third-party Identity Provider setup. What happens to it during DR?

SSO will not be impacted with moving the SaaS service to an alternate location.

We have Fusion Data Intelligence (FDI). Is that a part of the disaster recovery as well?

No. Currently FDI automated DR is not possible. Customer can purchase another FDI subscription and provision it in a different region. You can connect this instance to the same Oracle Fusion Cloud Applications source as your production instance and refresh data. For details, refer to the following doc:

FDI: About Disaster Recovery